At Gateway Veterinary Services, we go above and beyond for your pet. Below are some common FAQs that might help answer any questions or concerns.
Where is the clinic located?
What are the clinic hours?
Mon: 8 AM – 12 PM + 1 PM to 5:30 PM
Tues: 8 AM – 12 PM + 1 PM to 5:30 PM
Wed: 8 AM – 12 PM + 1 PM to 5:30 PM
Thurs: 8 AM – 12 PM + 1 PM to 5:30 PM
Fri: 8 AM – 12 PM + 1 PM to 5:30 PM
Sat: Closed
Sun: Closed
Available for emergency calls 24/7.
What payment types are accepted?
1. Payment is expected when services are rendered. To focus on our patients’ needs, customer service, and minimizing costs, we only bill those set up with business accounts.
2. We accept debit cards, credit cards (Visa and Mastercard), and cash.
Pet Insurance
Another popular option for your family and pet is insurance coverage. We can easily send your pet’s file in for a quote – call or email us today!
We are proudly partnered with Trupanion who has revolutionized medical insurance for pets by eliminating the traditional reimbursement model.
To learn more, please visit their website: vet.trupanion.com
Are payment plans available?
As situations arise beyond your control, we want to help make sure your pet can receive the care they need at a price you can manage. We understand that sometimes unexpected expenses can make it harder to move forward with treatment.
For this reason, we have partnered with Scratch. Enter a few details for a quick decision, then choose the payment plan that works best for you. Scratchpay offers simple, transparent financing options with no hidden fees, so you’ll know exactly what to expect and can focus on your pet’s care.
To be pre-approved, click here.
How can I make an appointment?
You have two options to make an appointment. You can call us during business hours at 306-752-7387 and speak directly with our team. You can also use our PetDesk portal to request an appointment online in minutes. You can begin that process by clicking here.
If I want to contact the clinic but I don't need to speak with someone immediately (not an emergency), how can I do this?
You have options to get ahold of us in non-emergency situations! You can email us directly at theteam@gatewayvet.ca , or you can leave us a message via the chatbox on our website in the bottom right hand corner.
Do you provide care for large or production animals?
Yes, we do! At Gateway Vet Services, we offer a wide variety of equine services ranging from retail products to medicine and surgery, focusing on preventative care and maintenance. We also care for food-producing animals!
At Gateway Vet Services, we are comfortable working with all types of food-producing animals. We regularly consult cattle, sheep, and goat producers. If it is something we are unfamiliar with, we keep in regular contact with the specialists at the Western College of Veterinary Medicine (WCVM), and we will contact them regarding any case where we would like a further consultation.
Do you carry pet supplies, food, treats, toys?
We stock everything for your pets’ needs, from food, treats, toys, beds, grooming supplies to leashes, collars, and poop disposal products.
We also stock a retail nutraceutical line from Omega Alpha and other companies, providing you with a natural approach to medicine. A nutraceutical is a dietary or herbal supplement. By using whole balanced foods and herbal additives, we have helped in the control or control of many types of ailments common to pets. These products also work well in conjunction with conventional medical treatments.
Do you have an online store to order from?
Yes, we do! You can access our online store by clicking here.