At Gateway Veterinary Services, we go above and beyond for your pet. Below are some common FAQs that might help answer any questions or concerns.
Where is the clinic located?
What are the clinic hours?
Mon: 8 AM – 12 PM + 1 PM to 5:30 PM
Tues: 8 AM – 12 PM + 1 PM to 5:30 PM
Wed: 8 AM – 12 PM + 1 PM to 5:30 PM
Thurs: 8 AM – 12 PM + 1 PM to 5:30 PM
Fri: 8 AM – 12 PM + 1 PM to 5:30 PM
Available for emergency calls 24/7.
What payment types accepted?
1. Payment is expected when services are rendered. To focus on our patients’ needs, customer service, and minimizing costs, we only bill those set up with business accounts.
2. We accept debit cards, credit cards (Visa and Mastercard), and cash.
As situations arise beyond your control, we want to be able to offer you services you can afford yet what is best for the animal. We realize that sometimes life gets in the way of letting you give the care you would like to.
For this reason, we have partnered with PayBright to offer you monthly installment payments, which you can control. You can pick the term length and repay early with no penalties. And to top it all off, interest rates that beat most credit cards!
To be pre-approved, click here or do so in person at the office. Approvals are almost instant, and any non-approvals can be called in to have terms adjusted for almost guaranteed approval.
Another popular option for your family and pet is insurance coverage. We can easily send your pet’s file in for a quote – call or email us today!
We are proudly partnered with Trupanion who has revolutionized medical insurance for pets by eliminating the traditional reimbursement model.
To learn more, please visit their website: vet.trupanion.com
We also work with Petsecure. To learn more, please visit the following pet insurance website: www.petsecure.com.
We’re excited to offer Waggle to our clients as well! The only pet-dedicated crowdfunding platform that partners directly with veterinary providers.
To learn more, please visit our Waggle page by clicking here.
Are payment plans available?
As situations arise beyond your control, we want to offer you services you can afford yet what is best for the animal. We realize that sometimes life gets in the way of letting you give the care you would like to.
For this reason, we have partnered with Affirm. Enter a few details for an instant decision. Then confirm your plan and enjoy your purchase today. You’ll never pay late fees. Or annual fees. Or hey-it’s-a-random-day-in-April fees. With Affirm, you always know exactly what you’ll owe and when you’ll be done paying off your purchase.
How can I make an appointment?
If I want to contact the clinic but I don't need to speak with someone immediately (not an emergency), how can I do this?
You have options to get ahold of us in non-emergency situations! You can email us directly at email@example.com , or you can leave us a message via the chatbox on our website in the bottom right hand corner.
Do you provide care for large or production animals?
Yes, we do! At Gateway Vet Services, we offer a wide variety of equine services ranging from retail products to medicine and surgery, focusing on preventative care and maintenance. We also care for food-producing animals!
At Gateway Vet Services, we are comfortable working with all types of food-producing animals. We regularly consult cattle, sheep, and goat producers. If it is something we are unfamiliar with, we keep in regular contact with the specialists at the Western College of Veterinary Medicine (WCVM), and we will contact them regarding any case where we would like a further consultation.
Do you carry pet supplies, food, treats, toys?
We also stock a retail nutraceutical line from Omega Alpha and other companies, providing you with a natural approach to medicine. A nutraceutical is a dietary or herbal supplement. By using whole balanced foods and herbal additives, we have helped in the control or control of many types of ailments common to pets. These products also work well in conjunction with conventional medical treatments.
Do you have an online store to order from?
Yes, we do! You can access our online store by clicking here.